Project: Administration 

Position: Administrative Assistant

Reports To: Program Operations Manager

Salary: $19-22

Status: Part-Time

Our Mission

The mission of the Grand Rapids Red Project is to improve health, reduce risk and prevent HIV in the greater Grand Rapids metropolitan service area. More specifically, we seek to provide access to the knowledge, tools, information and support that people need to stay healthy, and begin making any positive change in their own lives and in their communities. We accomplish our mission through providing direct client service delivery and advocacy through the Clean Works Comprehensive Harm Reduction Program, Bar and Community Outreach, the Positive Connections support groups, HIV and hepatitis C testing, linkage and counseling, Early Intervention Services, Tobacco Reduction for People Living with HIV and HIV Medical Case Management.

Need

The Grand Rapids Red Project has grown incredibly over the last few years - from a small, mostly volunteer run organization, to a regional entity that provides comprehensive services along the continuum of care in West Michigan, and technical assistance across the state. This position often serves as the first point of contact for potential clients and participants, as well as for the general public and other organizations. As the organization has grown, so has the need for administrative support. This position requires a highly motivated and organized individual to act as administrative support for the office. 

Responsibilities

• Answer telephone, screen and direct calls, take and relay messages, and provide information to callers

• Greet and direct persons entering the organization to the appropriate Red Project Program and staff

• Schedule HIV/HEP C appointments and help clients when they arrive for their test 

• Direct queries from clients, potential clients, and the general public to the appropriate Red Project program and staff

• Provide and maintain a client centered atmosphere which incorporates the standards and protocols of Red Project Programs

• Provide general administrative and clerical support

• Allocate referrals and messages to the appropriate staff 

• Assist in daily office duties

• Participate in staff meetings and other meetings as needed 

• Monitor office traffic  

• Organize and clean office space

• Create, update and order employee business cards

• Participate in staff meetings and other meetings as needed 

• Participate in on-going trainings as needed 

• Attend and participate in local community events as needed 

• Other duties as assigned by supervisors

Skills and Experience 

• Office setting experience required

•  Bilingual English/Spanish preferred

•  Knowledge of HIV/HCV/STD infection, transmission, and prevention preferred 

• Knowledge of local community resources and referrals related to HIV, health care,  substance use, and basic needs

• Excellent verbal and written communication skills with diverse groups and individuals, including strong interpersonal and organizational skills

•  Computer/technology proficiency including MS Office Suite and Google software 

• Ability to work effectively with people of diverse races, ethnicities, ages, sexual orientations, gender identity, and drug use patterns 

• Know how to administer Naloxone (Narcan) - Red Project will provide this training 

• Able to work in a high-volume, fast paced environment with minimal supervision, as well as work under supervision and carry out assigned tasks 

Critical Qualities 

Organized - capable of prioritizing needs, goals and objectives. Capable of following a logical path to achieve priorities. Capable of maintaining all required information/data for ease of access for staff and clients

Confidentiality - capable of maintaining the highest degree of confidentiality with regard to client and organizational information 

Client Centered - capable of working with individuals to identify needs and priorities, and facilitate any positive change as a client defines that for themselves 

Motivated - capable of taking the initiative and following a project through to completion. Capable of leading volunteer teams, as well as following and participating in the group process 

Teamwork - capable of working with many different personalities; vocalizing needs, while still putting self behind the needs of the group and organization; enhancing and supplementing the skills and abilities of others 

Problem Solver - capable of thinking on the spot to resolve problem situations as they arise. Able to assess relevant information, identify a range of options, and make recommendations for resolution of problem situations

To Apply:

Send your resume and cover letter, explaining your qualifications and experience, to joshua@redproject.org. In the cover letter, please answer the following questions:

• What is your understanding and perspective on harm reduction?

• What change would you like to make in the community?

People with a criminal record are encouraged to apply

To download a PDF copy of this job description, please click here.

Project: Recovery

Position: Recovery Coach

Reports To: Lead Recovery Coach

FLSA: Non-Exempt hourly

Job Type: Full-time

Pay: From $17.00 per hour

Schedule: Monday to Friday

Comprehensive benefits package offered

Application Deadline: Open until filled

Our mission

The mission of the Grand Rapids Red Project is to improve health, reduce risk and prevent HIV in the greater Grand Rapids metropolitan service area. More specifically, we seek to provide access to the knowledge, tools, information, and support that people need to stay healthy, and we view this as a fundamental human right. We accomplish our mission through providing direct client service delivery and advocacy. Programming consists of a syringe access program, overdose education and naloxone distribution, PrEP navigation, HIV and Hepatitis C testing and linkage to care, HIV case management, tobacco use reduction, recovery coaching, community outreach, and support groups.

Essential Duties and Responsibilities

• Assess clients for readiness to engage in service delivery outside the scope of syringe access

• Provide options for clients to improve their health and well-being, including but not limited to basic needs, methadone maintenance, suboxone, drug treatment, physical and behavioral health, food, shelter, support groups, and counseling

• Assist clients in identifying options that work well for them, and walk through the referral process in accessing services

• Work with clients to set goals for achieving any positive change as one defines for themselves, assess progress in achieving goals, and redefine goals if necessary in a client-centered manner

• Work with clients to remove barriers to achieving any positive change

• Maintain accurate documentation for programming

• Attend regular programmatic meetings with community partners

• Assist in service delivery and creating a supportive environment through the syringe access program, in which recovery is an individually defined concept, and all paths towards it are encouraged

• Drive and operate Mobile Health Unit(s) to provide service delivery as needed

• Share personal recovery journey as needed

• Facilitate overdose education training(s) to community partners and members in group settings as needed

• Promote Red Project service delivery

• Maintain a presence at community events reaching at-risk populations

• Network with at-risk populations

• Network with the professional community reaching at-risk populations

• Develop partnerships with service providers to reach at-risk individuals

• Maintain provider relationships with community partners

• Recommend program improvements and innovative strategies to reach at-risk populations as needed

• Additional responsibilities as assigned

Skills and Experience

• Lived experience with substance use and recovery programs

• Minimum of 2 years experience (paid, volunteer, or community-based) in a substance use environment

• Outreach experience preferred; ability to work efficiently and effectively in a street outreach environment

• Ability to work efficiently and effectively in a professional environment

• Ability to create meaningful connections with people who actively use substances utilizing a harm reduction strategy

• Ability to engage clients in a client-centered manner and create effective referrals

• Extensive knowledge of HIV/HCV/STD infection, transmission, and prevention; overdose prevention and response; trends in cumulative supply distribution and drug culture

• Knowledge of community resources and referrals related to HIV, Hepatitis C, substance use, general healthcare, and basic needs

• Excellent verbal and written communication skills with diverse groups and individuals, including strong interpersonal and organizational skills

• Computer/technology proficiency, including Google and Microsoft Suites

• Ability to work independently with minimal supervision in a high volume, fast paced environment, as well as work under supervision and carry out assigned tasks

• Must possess reliable transportation

• Bilingual (English/Spanish) preferred

Critical Qualities

Confidentiality: Maintaining the highest degree of privacy with clients and organizational information

Motivation: Taking initiative and following a project through to completion, and able to identify needs and achieve results

Organization: Able to prioritize needs, goals, and objectives; strong attention to detail, accuracy, and reliability; managing multiple projects while still achieving desired outcomes

Teamwork: Capable of working with many different personalities; vocalizing needs while still putting self behind the needs of the group and organization; enhancing and supplementing the skills and abilities of others

Problem Solver: Capable of thinking on the spot to resolve problem situations as they arise; able to identify root causes, assess relevant information, identify a range of options, and make recommendations for the resolution of problem situations

To Apply:

Send your resume and cover letter, explaining your qualifications and experience, to joshua@redproject.org. In the cover letter, please answer the following questions:

• What is your understanding and perspective on harm reduction?

• How do you define recovery?

• How do you see recovery fitting into syringe access programs?

• Tell us about your recovery story.

• Tell us about your professional experience and how it relates to being a Recovery Coach.

• What change would you like to make in the community?

People with a criminal record are encouraged to apply

To download a PDF copy of this job description, please click here.